Support | Players only section

By far the most prominent factor that determines a player's success is communication with our support staff. If you cannot succeed for any reason, contact us. Once you have read the primordials document, call us directly either via phone or skype, and ask any questions you have. While email is usually adequate, it is extremely beneficial for players to speak with us as voice communication is far more effective and efficient. It also gives us the chance to get to know each other better.

 

 

1. Request a Custom Variant

 

Custom variants are discrete betting charts that tell you exactly when and where to bet to take advantage of a specific roulette wheel's patterns. Every roulette wheel has different patterns, so you can only use custom variants for the specific wheel they were designed for.

 

You can submit your spins for analysis at www.genuinewinner.com/custom.htm - alternatively, you can use the free custom variant generation software we provide.

 

Do NOT submit the form unless you are actually a player, and specify the email address you used when purchasing, or your request will be deleted automatically.

 

 

2. Request access to the roulette wheel analysis Custom Variant generation software:

 

The wheel analysis custom variant generation software is provided free to players. To request access, submit the form at www.genuinewinner.com/software.htm - remember to specify the email address you used when purchasing, or your request will be deleted automatically.

 

Prior to you receiving access, we may need to speak with you via the phone or skype. This is for a variety of reasons, but primarily so you are personally made aware of the sensitive nature of the software - we most certainly do not want casinos or their staff to be able to access our software. Security for the software is very tight - among other features, every access to the software is logged, and suspicious logins are reported automatically among other security precautions.

 

 

3. Phone and Skype Support:

 

Our number is +61 3 9737 6422. We are in Australia (Melbourne +10 GMT) so don't forget relevant international dial codes. The best days to call are THURSDAYS as usually we dedicate the whole day to taking calls. However you can call anytime during Australian Business Hours (9am - 5pm Monday - Friday). See our local time. You may not be able to reach us at all times, so if you can't get through and if Thursdays are not convenient for you, email us to schedule a specific time.

 

 

4. In-person support and tuition:

 

Rarely is in-person support required, although it certainly is beneficial. To obtain in-person support, please register for one of our public demonstrations. The public demonstrations serve to provide proof of effectiveness to individuals considering becoming a player, however, generally after such demonstrations, you can meet with our consultants and obtain all the support they need.

 

 

5. Player only forum:

 

The player only forum's web address is sent to you in your welcome email (the email with the download instructions for initial documentation) After you signup, an administrator will then manually validate your account to grant you access.

 

 

6. Request Updated System Documentation

 

To ensure that our techniques are effective against the latest wheels and casino counter-measures, we regularly update our documentation. This ensures the system you have purchased will remain effective. To request the updated documentation, Contact Us using the web form, and state you wish to request the current primordials document. You MUST use the email address you used when you purchased, otherwise you will not be considered a player, and your request will be ignored.